FAQs

LVS are confident in looking at your VAG (Volkswagen, Audi, Golf) gearbox and diagnosing your fault

The cambelt should be replaced on either a period of time or mileage/distance covered basis; depending on your vehicle it is normally every 4-5 years or 60,000 miles as an example.
It is best to call a member of our team on 01522 500745 to discuss.

Yes we do! LVS have 4 Loan Cars which are available every day for our customers, these cost £17.50 per day and we just require your driving licence upon arrival.

All we expect is to return the vehicle with the same amount on fuel it left our premises with.  (For example if you collected it with 1/2 a tank, please return it with 1/2 a tank), LVS have the right add a charge to your invoice if fuel is not replaced

LVS charge just £17.50 per day and require a UK Driving Licence

LVS just need your driving licence on the day you drop your vehicle off

IF the vehicle happens to be in an accident, there will be  a £350 excess to pay, IF the accident was caused by a third party and deemed not your fault, then LVS will refund your excess once the insurance claim has been paid out.

The loan car is also a no smoking vehicle and you are required to replace the fuel you use.

MOTs are required by law to be done once a year

To keep the date on your MOT Certificate you can MOT you vehicle 30 days prior to the MOT expiry date.

New vehicles require an MOT after 3 years, then every year after that

Cost for an MOT @ LVS is £50.00

You have 7 days to get the necessary repairs done and bring the vehicle back for a retest, after 7 days you will have to pay for another MOT.

Yes we can, please call a member of our team for a quotation.

Your legal responsibilities and rights can be checked through the below weblink:

https://www.gov.uk/getting-an-mot

There are various options regarding your service schedule; minor, interim, major, annual servicing (up to 12,000 miles per year), servicing to maintain your vehicle’s manufacturer warranty and Long Life servicing (20,000 miles per year).

It is best to contact LVS on 01522 500745 to discuss your requirements.

A Minor service is an Oil and Filter change, Full VHC (Vehicle health check), all fluids topped up, hinges and door latches lubricated, Hoover and wash

An Interim service is an Oil and Oil Filter change, Pollen Filter change, Full VHC (Vehicle health check), all fluids topped up, hinges and door latches lubricated, Hoover and wash

A major service has all the filters changed on the vehicle, Oil Filter, Air Filter, Fuel Filter (Diesels Only), Pollen Filter and spark Plugs (Petrol Vehicles only) Full VHC (Vehicle health check), all fluids topped up, hinges and door latches lubricated, Hoover and wash.

The annual service is designed for people covering up to 12,000 miles per year. An Annual service could be a Minor, Interim or Major Service

Long Life servicing is for people covering higher mileage per year; your vehicle will either require a 1st Long Life or 2nd Long Life service. If you are cover over 12,000 miles per year it would be best to be put your vehicle on a Long Life service schedule.

The 1st Long Life service consists of – Long Life Oil and Oil Filter change, Pollen Filter change, Full VHC (Vehicle health check), all fluids topped up, hinges and door latches lubricated, Hoover and wash.

The 2nd Long Life service replaces all the filters on the vehicle, Long Life Oil and Oil Filter, Air Filter, Fuel Filter (Diesels Only), Pollen Filter and spark Plugs (Petrol Vehicles only) Full VHC (Vehicle health check), all fluids topped up, hinges and door latches lubricated, Hoover and wash.

LVS offer a 1 year or 12000 mile warranty on clutches supplied and fitted by ourselves. We cannot offer a longer warranty period like other parts due to the fact the clutch is a wearable item.

Don’t worry, when your vehicle comes into LVS your service light is reset by one of our technicians, the vehicle then counts down or calculates when the next service is due and will warn you on the dash prior to it requiring its next service.

Each service interval does involve different parts, while we are undertaking the VHC or an MOT inspection we check for damage, excessive play in moving parts e.g. wheel bearings, track rod ends and general wear and tear of the vehicle. Only parts changed will be those required in the service, you will be contacted for approval if any further issues are found.
Please feel free to contact a member of the LVS team if you are unsure on what service is required.

If an EML comes up then it is always best to get it checked ASAP, as the vehicle is letting you know there is an issue that can escalate.
Please call LVS on 01522 500745 and we will be happy to check this out and advise you of the issue.

LVS charge £120 inc vat for a diagnostic check, this allows hour of workshop time ONLY.

We are normally confident in finding the fault within that time however in some instances it can take longer; if further time is required we charge our standard hourly rate of £110 per hour, however LVS will always contact you prior to any further work.

This is a question we as a company get asked more and more. A lot of people are under the impression that when a vehicle is under manufacturers warranty that they have to take their vehicle back to the main dealer (i.e Audi, Volkswagen, Seat or Skoda)

The fact is you do not.

Prior to 2003, automobile owners in the EU region risked nullifying their vehicle warranties
when the vehicles were serviced or repaired in workshops not belonging to the vehicle
manufacturer or its dealers. This barrier was broken in October 2003, when the European
Commission (EC) passed the Block Exemption Regulation law allowing vehicle owners
the freedom of having their servicing and repairs done at their chosen workshop.
On 1st June 2010 European Union legislation, ‘Block Exemption Regulations 461/2010
came into force. This BER certainly gives the motorist far more freedom in deciding
who will repair or service their vehicles, as well as the flexibility and benefit to reduce
the amount spent on servicing

LVS ONLY fit genuine O.E filters to keep your vehicles warranty. The only thing LVS cannot do is carry out any warranty work. this unfortunately has to be done by the main dealer.

Short answer is NO we are not the main dealer however, LVS are an independent specialist for Audi, Volkswagen, Seat and Skoda. LVS can carry out any service work, Diagnostics, MOT work etc. The ONLY thing we cannot do is warranty work if the vehicle is under 3 years old.

LVS T&Cs updated 01/01/25

LVS AG Ltd offers a 2-year Parts & Labour Warranty on work carried out at our workshop. However, certain items and circumstances are subject to specific exclusions and reduced warranty periods.

Clutch Replacements

Clutch replacements are covered for 1 year or 12,000 miles, whichever comes first, due to clutches being a wear-and-tear item.

Tyres

Tyres are a wear-and-tear item and therefore are not covered by any LVS warranty.

Brakes

Brakes are classed as a wear-and-tear item. However, LVS offers a 6-month or 6,000-mile warranty, whichever comes first, on both genuine and aftermarket brake parts.

Road Springs

Due to road springs being moving components and the increasingly poor condition of UK roads, LVS can only offer a 6-month warranty on road springs.

Unfortunately, potholes and poor road surfaces are becoming increasingly common and can be a contributing factor to road spring failure.

Performance Clutches

LVS does not offer any warranty on performance clutches fitted by ourselves, as these are deemed to be a performance upgrade.

Genuine OE Parts

Any genuine OE part supplied and fitted by LVS AG Ltd is covered by a 2-year Parts Warranty.

Please note that genuine OE parts are covered through the relevant main dealer.

If a genuine part supplied and fitted by LVS fails within the 2-year warranty period:

1. LVS will first inspect and confirm that the part is deemed to be faulty.
2. If the part is confirmed as faulty, the vehicle will be required to attend your local main dealer (Audi, Volkswagen, SEAT or Škoda).
3. You will need to take your LVS invoice as proof of purchase.
4. The main dealer will then carry out the warranty repair in accordance with the manufacturer’s warranty procedure.

Please note: Brakes and suspension components are classed as wear-and-tear items and are therefore subject to the 6-month LVS warranty.

Non-Genuine / Aftermarket Parts

Any non-genuine part supplied and fitted by LVS AG Ltd will be covered by a 2-year warranty and, where applicable, LVS will carry out the warranty repair ourselves.

Modified Vehicles – IMPORTANT

LVS AG Ltd will NOT honour any parts warranty if the vehicle has been modified in any way from the original specification in which it was manufactured.

This includes, but is not limited to:

• Remaps or performance software
• Tuning boxes
• Performance exhaust systems
• Performance air intakes
• Performance intercoolers
• Upgraded or modified braking systems
• Other performance hardware or modifications

By having work carried out by LVS AG Ltd, you acknowledge and accept the warranty terms and exclusions outlined above.

Unfortunately LVS AG Ltd will not fit any supplied parts (New or Old),

Any vehicle which enters our workshop here at LVS WILL have you`re dash camera disconnected. This  is  our ruling and is setup to protect our business mainly for 2 reasons.

1, Security for the business.

2, Most importantly respecting the privacy our our staff in our workplace.

THE CAMERA SHOULD BE RECONNECTED AFTER ANY WORK HAS BEEN CARRIED OUT AT LVS.

The short answer is yes!

So what is a digital service record? From around 2016 most of the Volkswagen/Audi group vehicles ditched the traditional service book which everyone stored in the glovebox, instead they introduced a digital service record which is done online.

This was setup purely to get the customer to return to the dealership for servicing, some smaller garages may not be able to update your record digitally however LVS can.

Once you`re vehicle has been in our workshop, our service team will log into Erwin and manually update the record with exactly what work has been carried out.

As of January 2026, we are only able to install and code new components that are supplied directly by us.

Unfortunately, we cannot install or code any third-party parts. This policy is in place primarily due to insurance requirements, as well as the increasing issue of vehicle component theft across the UK. LVS has invested in ODIS, a dealer-level tool that connects directly online with Volkswagen systems.

As a company, we cannot risk losing access to our tooling or systems, even on the small chance that a component may be stolen.